The Open Group Conference - San Diego 2011

Architecting for Service

Terri Richards
Strategy, Architecture and Innovation, Intel Corporation, USA

Intel’s EA group continues to foster service transformation through emerging architectural views that help IT and the business comprehend the end to end services ­ not just the technical capability. What does this view bring to the table?

  • Who/How the service is consumed
  • What providers are utilized/What agreements must be in place
  • The key service-system transactions
  • The minimum relationships for the CMDB
  • Automation opportunities

In this session we will share:

  1. Intel’s IT Landscape and strategic objectives
  2. Enterprise architecture’s journey in Intel’s service transformation (ITIL/ITSM)
  3. How we model and re-use
    1. Service Interaction models
    2. Service Delivery Business process models (Template)
    3. Standard ITIL Process integration and re-use (i.e.: Incident Management, Service Level management, Change/Release, etc.)
  4. How enterprise architecture is influencing service design

Terri Richards

Terri joined Intel’s IT Operations in 2000 and entered Intel’s Strategy, Architecture and Innovation (SAI) Group in early 2004 as Intel began to explore adoption of the ITIL Framework. During those initial years, Terri and her team developed ITIL education and implementation strategies for the Intel IT organization, influencing transformation, and facilitating process design sessions. . Terri currently holds the position of IT Enterprise Architect and continues to front the deployment of ITSM at Intel through the strategic planning, methods and architecture processes.

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