Frequently Asked Questions

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The Open Group exam testing at Prometric ended on 31 Jan 2017. If you are holding a valid Prometric voucher code PLEASE READ the FAQ.

Updated 4 July 2017

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Exams and Results

Q: When will I receive my exam results?
A: You will receive notification of your pass or fail status within a few minutes of completing your exam in the form of a printed score report. In addition, for candidates testing at Pearson VUE you can obtain your score reports from within your Open Group Pearson VUE testing account.
The examination provider will forward your score to The Open Group within five business days, after which The Open Group will process the results. If the results are acceptable for certification, The Open Group will then contact you via email within 6 six business days to complete your certification. You will not be visible in the Directory of Certified Individuals until you receive this email from The Open Group AND log in to the certification system to complete the steps to be certified.
Q: What are the exam requirements?
A: The requirements depend on the program. See the Examinations page for more information.
Q: What exams are available at Pearson VUE?
A:All Open Group examinations are available at Pearson VUE test centers:
  • ArchiMate® 2 Part 1 Exam
  • ArchiMate® 2 Part 2 Exam
  • ArchiMate® 2 Combined Part 1 and Part 2 Exam
  • ArchiMate® 3 Part 1 Exam
  • ArchiMate® 3 Part 2 Exam
  • ArchiMate® 3 Advanced Bridge Exam
  • IT4IT™ Part 1 Exam
  • Open FAIR™ Part 1 Exam
  • TOGAF® 9 Part 1 Exam (all languages: English, Brazilian Portuguese, French, Latin American Spanish, Simplified Chinese)
  • TOGAF® 9 Part 2 Exam (all languages: English, Brazilian Portuguese, French, Latin American Spanish, Simplified Chinese)
  • TOGAF® 9 Combined Part 1 and Part 2 Exam (English and Simplified Chinese)
Q: How do I find out more information about The Open Group certification exams?
A: See the Examinations page for information on the available examinations, examination fees, and how to register for an exam.
Q: What are the terms of The Open Group Examination Non-disclosure agreement?
A:THE OPEN GROUP CONFIDENTIALITY AGREEMENT:

 

This is an agreement ("Agreement") between You and THE OPEN GROUP that sets forth the terms and conditions of your use and disclosure of the Exam Materials.

You hereby understand, acknowledge, and agree:

1. That THE OPEN GROUP spends substantial sums of time and money in developing and administering its Exam Materials and carefully guards their integrity and confidentiality;
2. That the questions and answers of the Exam are the exclusive and confidential property of THE OPEN GROUP and are protected by THE OPEN GROUP's intellectual property rights;
3. That You may not disclose the Exam questions or answers or discuss any of the content of the Exam Materials with any person, without prior written approval of THE OPEN GROUP;
4. That You will not remove from the examination room any Exam Materials of any kind provided to You or any other material related to the Exam, including, without limitation, any notes or calculations;
5. That You will not copy or attempt to make copies (written, photocopied, or otherwise) of any Exam Material, including, without limitation, any exam questions or answers;
6. That You will not sell, license, distribute, give away, or obtain from any other source other OPEN GROUP Exam materials, questions or answers.

You hereby acknowledge and agree that violation of any of these provisions will cause irreparable harm to THE OPEN GROUP for which monetary remedies may be inadequate, and that THE OPEN GROUP shall be entitled, without waiving any other rights or remedies, to take all appropriate actions to remedy or prevent such disclosure or misuse, including obtaining an immediate injunction.

Neither this Agreement nor any right granted hereunder shall be assignable or otherwise transferable by You. This Agreement may be modified only by a writing signed by both parties. This Agreement shall be construed in accordance with the laws of the Commonwealth of Massachusetts, without giving effect to any choice of law rule. This Agreement represents the entire Agreement of the parties hereto pertaining to the subject matter of this Agreement, and supersedes any and all prior oral discussions and/or written correspondence or agreements between the parties with respect thereto.

Q: Why is the appointment time at the test center longer than the exam time?
A: The appointment time includes the time needed to register at the test center, review the instructions, read and accept the NDA, and complete the exam questions.
Q: How can I reschedule my exam appointment at The Open Group Exam Provider?
You will need to contact the Examination Provider directly as The Open Group has no access to the exam provider's registration systems and is not able to provide detailed assistance on registration issues. (See Pearson VUE Q&A)
Q. What should I do if I encounter technical problems when taking the exam?
A. If you encounter technical problems when taking your examination, please raise them with the test center at the time of attendance, and obtain an incident number. If an incident has impacted your testing you should inform the proctor during the examination and request they extend your examination time.

 

Exam Registration Problems

Q. I am unable to connect to my Open Group account at Pearson VUE. What should I do?
A. This can happen for a number of reasons. By examining the end of the URL on the error screen you can diagnose possible causes of the issue. See the following Q&A in this section for additional information.
Q. I receive an ERROR_CANDIDATE_NOT_FOUND error when connecting to my Open Group account at Pearson VUE. What should I do?
A. If you are registering for the first time, this indicates we were unable to transfer your details to Pearson VUE due to an issue with your profile. Please check you have a valid phone number and address including country. If after updating you still have errors please contact our helpdesk using the address given on the screen.
Q. I receive an ERROR_VUE_WIDE_BLOCK error when connecting to my Open Group account at Pearson VUE. What should I do?
A. Unfortunately this means that Pearson VUE has put a block on your account, this is usually done automatically by their system due to too many invalid payment attempts. To remove this block you will need to call Pearson VUE Customer Service and verify your details. They can be reached at http://pearsonvue.com/theopengroup/contact/ The block will then be removed and you can then proceed with booking the exam, or you can ask the agent if its possible to book the exam for you .
Q. I am unable to register for an ESL exam at Pearson VUE, as it says a price could not be found. What should I do?
A. This exam is available for candidates who are residents of and plan to take the exam in a designated ESL country. If there is no price listed for this exam, then you are not eligible by default for this exam. For further information and a list of designated ESL countries, see: https://certification.opengroup.org/examinations#ESL.

For additional registration information see the Pearson VUE Specific Q&As below.

 

Completing an Exam-Based Certification

Q: What are the next steps after completing the exam(s)?
A: Exam results are sent from the exam provider to The Open Group. Upon receipt, they are processed, and if accepted as suitable for certification then The Open Group sends you an email with information on how to login to the web certification system at The Open Group to complete the process to become certified.
Q: How long does it take for The Open Group to contact me?
A: This can take up to 6 business days. The Open Group typically receives your exam result from the exam provider within 2 days of you taking the exam and then needs to process the result. Please note that The Open Group offices are closed on the weekend.
Q: What should I do if I am not contacted by The Open Group?
A: Occasionally we are unable to contact you due to email delivery problems (spam blocking, typo in an email address etc.). If after 6 business days you have not been contacted please submit an Open Group helpdesk ticket for the applicable certification program.
Q: Will The Open Group send me a hard copy of the certificate?
A: No. Due to the global nature of the program, only PDF certificates are available. Certificates can be downloaded from an individual's resource center which is available once certification is complete.
Q: I do not have an Open Group web ID, what should I do?
A: You will first need to create one before you attempt to complete certification. You can do this via The Open Group website, www.opengroup.org. Please click log in & create an account (or proceed directly to https://www.opengroup.org/ogsys and select option 1). You can then use the account details you have just registered to login to the certification system and complete the steps to become certified.
Q: Where do I login to complete my Certification?
A: See the how to complete your certification page for a link to the applicable certification program website. After you log in, the certification system will guide you through the steps to complete your certification.
Q: Where do I login to obtain my Certificate and the certification logos?
A: You must log in to the applicable certification program website. Your certificate and a file containing the certification logo will be accessible from your Resource Center, which is available after you complete the process to get certified. See the page on how to complete your certification for a link to the applicable certification program website. After you log in, you will either see your Resource Center where you can access your certification and logos (if you have completed the certification process) or the ability to complete your certification.
Q: I failed part of a combined exam, but have now passed that part, but my certification level does not reflect this. What should I do?
A: You should contact the appropriate certification helpdesk to request they update your certification level. Please include information on the exams taken, the score reports, or a detailed summary of the results, and the certification IDs in the system.

 

Exam Vouchers

Q: I received a voucher as part of my training course, what are the terms and conditions?
A:The general terms and conditions for Open Group vouchers are as follows (additional terms may be circulated with a voucher):
  • A voucher expires on the date provided with the voucher (the expiration date).
  • You must register for and *take* your examination prior to the expiration date provided with the voucher.
  • Voucher expiration dates cannot be extended under any circumstances.
  • Each voucher may be redeemed to take one certification exam, delivered at an authorized testing center.
  • Vouchers may only be valid for specific exams, please ensure you redeem the voucher against the correct exam.
  • Expired, lost, or stolen vouchers will not be replaced.
  • Vouchers cannot be redeemed for cash or credit, or returned for a refund.
  • Vouchers cannot be applied to exams that have already been taken.
  • Vouchers are not transferable between programs.
Q: Can my voucher be extended?
A: No, the voucher expiration date cannot be extended under any circumstances.
Q: Can I purchase Pre-Paid Exam Vouchers for Open Group Exams?
A: No. Pre-paid exam vouchers for taking The Open Group exams at test centers are only available as part of attendance at an accredited training course. If you are taking the self-study path, you can pay for your exam by credit card at the time of registration with the exam provider.
Q: My voucher code is not being accepted. What can I do?
A: When booking your examination, if you have a voucher code that is not being accepted firstly ensure that you are entering the exact code as distributed –we recommend that you cut and paste the code; secondly ensure you have selected the correct exam type as vouchers are exam specific. Thirdly, check that the voucher type is the correct type for the exam provider: Pearson VUE vouchers all have the prefix OG. An exam voucher code can only be used once. If you plan to reschedule an examination you must cancel the existing appointment otherwise the appointment will be classified as a no-show and the voucher code will be used. The exam must be taken prior to the expiry date of the exam voucher code. It is not possible to extend the validity of a voucher code.

 

Open Book Exams

Q: How do I access the Open Book in an Open Book exam?
A. If you are taking an "Open Book" examination then the reference book is always built into the examination itself, and available by selecting the "Reference" button within the examination
Q. What Open Book is provided with the TOGAF 9 Part 2 exam?
A. The TOGAF 9.1 standard is provided.
Q. How is the reference book displayed within the exam?
A. A pdf version of the reference book is displayed with a pdf reader. At Pearson VUE test centers, exam delivery is over the internet, and so the reference books may be split into parts to improve delivery speed. It should be noted that due to the limitations on monitor size and screen resolution it may be necessary to use the magnification button within the pdf reader to adjust the size of small text within diagrams.

 

TOGAF Exam Q&As

Q: Where can I find out about TOGAF certifications?
A. Visit the TOGAF certification information page
Q: Where can I find out about the TOGAF exams?
A: Visit the exam information page
Q: I failed part of the TOGAF 9 Combined Part 1 and 2 Examination, do I need to retake both parts?
A. No, you need only retake the section(s) that you failed. So if you failed Part 2 of the TOGAF 9 Combined Part 1 and 2 Examination (OG0-093), you need only retake the TOGAF 9 Part 2 Examination (OG0-092). You will need to wait at least one (1) month before a retake.
Q. I passed Part 1 and failed Part 2 of the TOGAF 9 Combined Part 1 and 2 Examination, do I still qualify for TOGAF 9 Foundation?
A. No, the TOGAF 9 Combined Part 1 and 2 Examination only leads to the TOGAF 9 Certified qualification. If you fail a section then no certification is awarded, however you only need retake the examination(s) corresponding to the failed section(s).

 

ArchiMate Exam Q&As

Q: How can I achieve certification?
A. You first need to decide the level you would like to study for, and then after a period of study, attending a training course or by self-study, take the applicable examinations.
Q: What are the available ArchiMate 3 certifications?
A. Visit the ArchiMate certification information page page.

 

IT4IT Exam Q&As

Q: Where can I take the IT4IT Part 1 exam?
A. The examination is available worldwide through Pearson VUE (see here), or through The Open Group IT4IT Accredited Training Course Providers who offer exams with the class for people who attend an accredited training course.
Q: Where can I find out about the IT4IT exam?
A. Visit the exam information page.
Q: If I was certified before the IT4IT Reference Architecture, Version 2.1 was published, do I need to recertify?
A. No, if you achieved IT4IT certification to the earlier conformance requirements based on version 2.0 then you remain certified. View the IT4IT Certification FAQ page.

 

Open FAIR Exam Q&As

Q: Where can I take the Open FAIR Part 1 exam?
A. The examination is available worldwide through Pearson VUE (see here).
Q: Where can I find out about Open FAIR certification?
A. Visit the Open FAIR information page and the Open FAIR certification FAQ.

 

Exam Retakes

Q. Why do I have to wait one (1) month before my retake?
A. This is defined in the The Open Group Certification Policy for Examination-Based Programs, which states:
"Candidates who fail an examination are not allowed to re-take any examination again within that Program for a period of one (1) month."
Q. How much does the retake exam cost?
A. The fees are payable in USD, with payment taken by credit card or a voucher code when booking an appointment at a test center. If you have a discount voucher code, this will reduce the fee by the discount amount, however additional local taxes may still apply. To determine the fees see the examination fees page.
Q. If I fail a combined exam, can I take a Part 1 or a Part 2 exam earlier than the one month retake policy?
A. No, for all exams in the same program, you must wait a period of one (1) month before a re-take.
Q. If I fail an exam at one exam provider, can I re-take the exam at a different provider before the one month period?
A. No. If you re-take with a different exam provider the policy still applies. If an exam is taken before the required one month period then the result will be voided.

 

Exam Intellectual Property

Q. What is The Open Group Policy on its Exam Intellectual Property?
A. All exam content, including the items, options, and correct responses, is the intellectual property of The Open Group. You are required to agree to a non-disclosure agreement before you can take an Open Group exam.
Q. Can I share and discuss the exam with my colleagues or on social media?
A. The NDA you accept when taking an exam specifically prohibits sharing information from the exam. If you are found to have discussed exam content with others, be it in person or on online forums, you will be disqualified from taking any exam required for any Open Group certification and decertified.
Q. What is The Open Group policy on brain dumps?
A. Brain dumps are unauthorized publications of exam questions with or without answers. Using brain dumps, including memorizing them to take an exam, is considered as fraud. Exams are meant to validate candidate’s knowledge and/or understanding of a topic. Memorizing answers does not allow such validation. Being caught using brain dumps, either live or through statistical analysis, is considered as cheating and will disqualify the candidate from getting certified.
Q. What is The Open Group policy on cheating?
A. If you are caught cheating while taking an exam, or afterwards based on statistical analysis of the exam data, your test result will not lead to certification. If it is subsequently discovered after certification then you will be disqualified from taking any exam required for any Open Group certification and decertified.

 

Certification Renewals

Q. How often does my TOGAF 9 / ArchiMate 2 / ArchiMate 3 / IT4IT / Open FAIR Certification need to be renewed?
A. There is no renewal required once you have obtained TOGAF 9, ArchiMate 2, ArchiMate 3, IT4IT, or Open FAIR certification.
Q. How can I renew my TOGAF 8 Certification?
A. You can renew online at https://shop.opengroup.org/n950
Q. I have renewed my TOGAF 8 Certification, am I listed on a register?
A. Yes, assuming you chose to have a public listing. The register of certified TOGAF 8 candidates can be found here: http://www.opengroup.org/togaf/cert/register.html

 

Pearson VUE Specific Q&As

For Pearson VUE customer service (including scheduling, rescheduling, canceling an exam or requesting accommodations) visit: http://pearsonvue.com/theopengroup/

Q. What exams are available to take at a Pearson VUE test center?
A. Visit the Available Exams page to learn which exams are available at Pearson VUE.
Q. How do I locate a Pearson VUE test center?
A. You may search for Pearson VUE test centers near you by specifying an address, city, or postal code.
Q. What is the Reschedule Policy at Pearson VUE?
A. If you wish to reschedule your exam, you must cancel a minimum of 48 hours prior to your exam appointment. This can be done either online within your Open Group account at Pearson VUE or by contacting Pearson VUE. Rescheduling an exam less than 48 hours prior to your appointment or missing your exam may result in forfeiting your exam fees.
Q. What is the Cancellation Policy at Pearson VUE?
A. If you wish to cancel your exam, you must contact Pearson VUE a minimum of 48 hours prior to your exam appointment. This can be done either online within your Open Group account at Pearson VUE or by contacting Pearson VUE. Cancelling an exam less than 48 hours prior to your appointment or missing your exam may result in forfeiting your exam fees.
Q. Who do I contact if I have a question about rescheduling or cancelling my exam?
A. Contact Pearson VUE Customer Service.
Q. How do I reschedule or cancel my exam using the online system?
A. Login to your Open Group account at Pearson VUE via the Take Exam page to manage existing exam appointments.
Q. How do I register to take an exam at a Pearson VUE test center?
A. Visit the Take Exam page to learn how to register and login to schedule an exam.
Q. What do I need to know about taking an exam at Pearson VUE?
A. Admission Policy

We ask that you arrive at the test center 15 minutes before your scheduled appointment time. This will give you adequate time to complete the necessary sign-in procedures. If you arrive more than 15 minutes late for your scheduled exam time you will not be seated for your exam and payment in full is due for the exam fee.

Identification (ID) Requirements

You will need to bring two forms of identification to the test center. Carefully review the ID requirements prior to your exam appointment using this link. The test will not be delivered without the appropriate forms of identification. Pearson VUE Administrators have the right to refuse seating for the exam if they are unable to properly identify you.

Reschedule Policy

If you wish to reschedule your exam, you must contact Pearson VUE a minimum of 48 hours prior to your exam appointment. Rescheduling an exam less than 48 hours prior to your appointment or missing your exam may result in forfeiting your exam fees.

Cancellation Policy

If you wish to cancel your exam, you must contact Pearson VUE a minimum of 48 hours prior to your exam appointment. Cancelling an exam less than 48 hours prior to your appointment or missing your exam may result in forfeiting your exam fees.

Q. When do I need to arrive for my exam at a Pearson VUE test center?
A. You should arrive at the testing center at least 15 minutes before your scheduled appointment time. This will give you adequate time to complete the necessary sign-in procedures. If you arrive more than 15 minutes late for your scheduled exam time you will not be seated for your exam and payment in full is due for the exam fee.
Q. What type of identification do I need to bring to a Pearson VUE test center?
A. You will need to bring two forms of identification to the test center. Carefully review the ID requirements prior to your exam appointment. The test will not be delivered without the appropriate forms of identification. Pearson VUE Administrators have the right to refuse seating for the exam if they are unable to properly identify you.
Q. How do I request a test accommodation?
A. All candidates who are requesting test accommodations because of a disability must provide appropriate documentation of their condition and how it is expected to affect their ability to take the test under standard conditions. This may include additional supporting documentation from the professional who diagnosed the condition. A mail describing the need for test accommodations , and The Open Group candidate ID, should be sent to accommodations-at-opengroup.org. The Open Group will review and when approved forward the request to Pearson VUE who will then contact the candidate to schedule the appointment.
Q. How do I register for an English as a Second Language (ESL) exam?
A. Information on ESL exams is available on our examinations page.
Q. Can I use a Translation Dictionary?
A. Maybe, if you have been authorized for an ESL time extension or medical accommodation. See our examinations page for further information.
Q. How do I access my Score reports and receipts for exams I have taken?
A. To access your score reports, you will need to log in to The Open Group portal at Pearson VUE using your Open Group login credentials. You should follow the instructions on The Open Group website to take an exam at: https://certification.opengroup.org/goto-pearsonvue
Once logged in at Pearson VUE, you will find a link to "View Score Reports" and "Receipts" on the right hand side of the page under "My Account".
Q. Is there specific advice for taking exams at a Pearson VUE test center?
A. For TOGAF 9 exams please see the specific advice sheet: Advice for Candidates Attending Pearson VUE Test Centers for TOGAF 9 Examinations. For all other exams see the generic advice sheet: Advice for Candidates Attending Pearson VUE Test Centers

 

Prometric Specific Q&As

The Open Group exam testing at Prometric ended on 31 Jan 2017. If you are holding a valid Prometric voucher code you can use it at Pearson VUE from February 1st 2017. For more details PLEASE READ the FAQ

For more help, see The Open Group Help Center.